Finance Administrator #16674
April 3, 2019
MLRO #16687
April 10, 2019

Client Experience Executive

Job Type Permanent
Job Number 16681
Job Location Grand Cayman
Date Posted April 08, 2019
Salary $45,000 - $60,000

Affinity Recruitment has been engaged by a highly reputable, award winning organization to assist in their search for a Client Services Executive.

The employee’s general responsibilities shall be working as a part of the Client Experience and Operations team to assist with the licensing and client on-boarding process, along with the ongoing development of client relationships.

Key Duties:

Administration of the client licensing process that includes management of the client applications process;
Assists with solving client problems – maintaining high levels of client satisfaction, client retention, strives to exceed client expectations, and meets defined quality standards;
Responsible for prioritizing objectives and contributing to project planning and status reporting;
Expected to work independently on straightforward engagements with direct supervision;
Follows standard procedures to complete activities and well-defined assignments on time;
Conducts research and uses available tools to analyze problems with guidance;
Meets targeted utilization levels and follows the policies and procedures of the firm;
May be expected to coach junior staff members.

Requirements:

Bachelors degree and/or equivalent;
At least 2 years’ experience in a corporate services support role;
Excellent written and verbal communication skills including both technical and business writing, report preparation, documentation and presentation skills;
Proven ability to interact with clients and staff of various levels;
Strong commitment to client service;
Proficient in Microsoft Office Suite (Excel);
Effective organizational and time management skills and ability to meet tight deadlines with minimal supervision;
Proven analytical skills with ability to tackle problems systematically to determine causes and produce effective solutions.

In return, an excellent full remuneration package is on offer. Please reach out for more information.

To apply for this job email your CV/Resume to mike@affinity.ky

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