Operations Manager

JOB # 47 LOCATION George Town, Grand Cayman, Cayman Islands

The Operations Manager will be directly involved in the oversight of the day-to-day functions of the company ensuring efficiency and compliance with company practices.

Duties:

  • Work with senior management to ensure effective operational activities;
  • Assist with the development of procedures and standards for efficient operational practices;
  • Contribute to operations information and recommendations to strategic plans and reviews;
  • Implement production, productivity, quality and customer services standards; resolving problems, completing audits, and identifying trends;
  • Assist in forecasting, budgeting and reporting processes as required;
  • Assist in the facilitation of safe, injury/accident free workplace;
  • Provide support to managing staffing levels, hours and schedules as required;
  • Manage relationships with key operational vendors/stakeholders;
  • Serve as an escalation point for issues related to equipment quality, customer service, or accidents/mishaps;
  • Communicate issues with senior management to devise ways of improving the customer experience, including resolving problems and complaints;
  • Work closely with relevant teams to perform analysis of inventory – ensuring that it is being utilized effectively – purchasing the right equipment and maintaining sold inventory data;
  • Work closely with COO and senior management team to set and/or implement applicable policies, procedures and systems;
  • Communicate all operating policies and/or issues at department meetings;
  • Carry out inspections of the facilities to identify and resolve issues.

Requirements:

  • A minimum of three years’ experience in a similar role managing large-scale operations;
  • Ability to make real-time decisions with the operational situation requires it;
  • Experienced managing staff of all levels, including warehouse operations;
  • Detail-orientated with the ability to multi-task.

 

To apply for this job email your CV/Resume to [email protected]

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